This Privacy Policy explains how Removal Companies Shoreditch collects, uses, stores, and protects personal data relating to its customers in the Shoreditch area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all customers and prospective customers using removal, packing, storage, or related services provided by Removal Companies Shoreditch within the Shoreditch area.
Removal Companies Shoreditch provides domestic and commercial removal and related services to customers in and around the Shoreditch area. For the purposes of data protection law, Removal Companies Shoreditch acts as the data controller in relation to the personal data described in this Privacy Policy. This policy applies to all personal data we process in connection with enquiries, quotations, bookings, service delivery, and follow-up communications with customers in the Shoreditch area.
We may collect and process the following categories of personal data about you when you interact with Removal Companies Shoreditch as a customer or prospective customer.
Identification and contact details: This may include your full name, title, postal address, property addresses for collection and delivery, email address, and other contact information you choose to provide.
Service and booking information: This may include details of your requested or booked removal service, preferred dates and times, property access details, inventory descriptions, packing requirements, storage needs, and any specific instructions you provide.
Payment and billing information: This may include information required to process payments and issue invoices, such as billing address and limited payment transaction details. We do not store full card details when processed through secure third party payment providers.
Communication records: This may include records of communications with you, such as enquiry forms, quotation requests, call notes, and correspondence relating to bookings and service delivery.
Website and technical data: If you visit our website, we may collect technical data such as your device type, browser type, approximate location, and usage data through essential cookies or similar technologies where permitted by law. This is used for security, performance, and service improvement purposes.
We may collect your personal data directly from you when you contact us by telephone, complete an online form, request a quote, confirm a booking, communicate with our staff in person, or otherwise interact with Removal Companies Shoreditch.
We may also receive limited personal data from third parties where necessary for providing our services and where it is lawful to do so. For example, this may include introductions from landlords, letting agents, or commercial partners where you have asked them to arrange a removal service on your behalf.
We process your personal data only where we have a valid lawful basis under applicable data protection laws. The main legal bases we rely on are:
Contract: We process personal data when it is necessary to enter into or perform a contract with you, such as arranging quotations, confirming bookings, planning and delivering removal and related services, communicating about your booking, and issuing invoices.
Legal obligation: We may process personal data when necessary to comply with legal obligations, including tax, accounting, and record-keeping requirements or to respond to lawful requests from public authorities.
Legitimate interests: We may process personal data for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include managing and improving our services, handling customer enquiries and complaints, monitoring service quality, and protecting our business against fraud and misuse.
Consent: In limited situations, we may rely on your consent, for example, where you explicitly agree to receive certain marketing communications. You may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
We may use the personal data we collect about you for the following purposes:
To provide quotations, estimates, and proposals in relation to removal and related services you request.
To manage bookings and deliver removal, packing, storage, and associated services at the agreed locations and times.
To communicate with you about your enquiry or booking, including confirmations, updates, logistical arrangements, and after-service follow-up.
To process payments, issue invoices, manage accounts, and maintain appropriate business and financial records.
To help ensure the security of our staff, customers, and property during the provision of services.
To respond to customer feedback, handle queries, and resolve complaints.
To comply with legal obligations, regulatory requirements, and enforce or defend legal claims where necessary.
To improve our services and internal processes, including training, quality monitoring, and service development.
We do not sell your personal data. We may share your data with carefully selected third parties only where this is necessary, lawful, and proportionate. These third parties may act as data processors on our behalf or as independent controllers, depending on the circumstances.
Service providers and processors: We may use third party providers to support the operation of our business and services, such as information technology and hosting providers, secure payment processors, accountants, and administrative support services. These providers are required to process personal data only in accordance with our instructions, to keep it secure, and to use it solely for the agreed purposes.
Professional and legal advisers: We may share data with legal, financial, or other professional advisers where necessary to obtain professional advice or manage legal claims.
Public authorities: We may disclose personal data where required by law or in response to valid requests from public, regulatory, or law enforcement authorities.
In all cases, we take steps to ensure that any third parties handling personal data do so in a manner consistent with applicable data protection laws.
Our primary processing activities take place within the United Kingdom. If we ever transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent legal mechanisms, to protect your rights and freedoms.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting obligations.
In general, we retain customer and booking records for a period that allows us to manage ongoing services, address queries and complaints, and comply with applicable limitation periods for legal claims. After the relevant retention period expires, personal data will be securely deleted or anonymised so that it can no longer be associated with you.
We implement appropriate technical and organisational measures designed to protect personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, secure storage, staff training, and regular review of our security practices. While we take reasonable steps to protect your data, no transmission or storage system can be guaranteed as completely secure.
As a customer of Removal Companies Shoreditch in the Shoreditch area, you have a number of rights in relation to your personal data under data protection law. These include:
Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with certain information about how it is used.
Right to rectification: You have the right to request correction of inaccurate personal data and completion of incomplete data.
Right to erasure: In certain circumstances, you have the right to request deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.
Right to object: You may object to processing based on our legitimate interests where you believe your fundamental rights and freedoms override those interests. You also have the right to object to direct marketing at any time.
Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used, machine readable format and transmit it to another controller where this is technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how your personal data is being handled.
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any changes will be effective from the date of publication. We encourage you to review this policy periodically to remain informed about how Removal Companies Shoreditch protects and uses your personal data.
Unlike other removal companies Shoreditch, we are always looking for ways in which we can save our customers money and time.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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