These Terms and Conditions set out the basis on which our removal company provides residential and commercial removal, packing, and associated services in Shoreditch and surrounding areas. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal services provider supplying the services described in your quotation or booking confirmation.
1.2 "Customer" means the person, firm, or organisation requesting and paying for the services.
1.3 "Services" means any removal, packing, loading, unloading, transportation, storage, or related services provided by the Company.
1.4 "Goods" means the items and property which are to be moved, packed, transported, stored, or otherwise handled by the Company.
1.5 "Service address" means the collection and delivery addresses specified by the Customer at the time of booking, including any properties within Shoreditch and surrounding areas.
1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.
2.1 The Company provides removal and related services including, but not limited to, local moves, packing and unpacking, loading and unloading, and short distance transportation of household and office contents.
2.2 The specific services to be provided, together with any applicable limitations, are described in the written quotation or booking confirmation. It is the Customer's responsibility to ensure that the description is accurate and complete.
2.3 The Company does not undertake activities that fall outside normal removal operations, including but not limited to structural work, gas disconnection, plumbing, or specialist installation services, unless expressly agreed in writing.
3.1 Bookings may be made by the Customer through the Company's accepted booking channels. By requesting a booking, the Customer confirms that they are legally capable of entering into a binding contract.
3.2 All bookings are subject to availability and written confirmation by the Company. A Contract is formed only when the Company issues a booking confirmation that sets out the agreed services, service address, and charges.
3.3 The Customer must provide complete and accurate information when booking, including:
(a) Full collection and delivery addresses, including any access restrictions such as parking limitations or stair-only access.
(b) A clear and honest description of the Goods, including any heavy or oversized items.
(c) The required date and preferred time for the Services.
(d) Any special requirements, such as packing materials, dismantling or reassembly, or additional stops.
3.4 The Company reserves the right to amend the quotation or cancel the Contract if the information provided by the Customer is incomplete, misleading, or changes materially prior to the date of the Services.
4.1 Unless stated otherwise, all quotations are estimates based on the information supplied by the Customer. They may be revised if:
(a) The quantity or nature of the Goods differs from that originally described.
(b) Access at the service addresses is more difficult than advised or restricted by parking, roadworks, or building regulations.
(c) The Customer requests additional services or changes in date or time.
(d) Delays occur outside the Company's reasonable control, including waiting for keys or restricted building access.
4.2 Quotations may include, where applicable, the cost of labour, vehicles, fuel, congestion or emission charges, and reasonable travel time to and from the service addresses.
4.3 Any additional charges that arise during the provision of the Services will be discussed with the Customer where reasonably possible and will be payable in accordance with these Terms and Conditions.
5.1 The Customer agrees to pay the charges set out in the quotation or booking confirmation, together with any additional agreed charges, in the manner and by the dates specified by the Company.
5.2 The Company may require a booking deposit to secure the service date. This deposit will be deducted from the final balance payable.
5.3 Unless otherwise agreed in writing, full payment is due no later than the day the Services are provided and, in any event, before completion of unloading at the delivery address.
5.4 The Company may accept various payment methods, subject to the Company's current policies. The Customer is responsible for ensuring that cleared funds are available on or before the due date.
5.5 If the Customer fails to pay any amount on the due date, the Company reserves the right to:
(a) Suspend or refuse to carry out the Services.
(b) Charge interest on overdue sums at the statutory rate until payment is received in full.
(c) Retain possession of any Goods until all outstanding sums are paid.
6.1 The Customer may cancel or postpone the Services by giving the Company written notice. Cancellation charges may apply depending on the notice period.
6.2 If the Customer cancels more than seven days before the scheduled service date, the Company may retain part or all of any deposit to cover administrative costs, as specified in the quotation or booking confirmation.
6.3 If the Customer cancels within seven days of the scheduled service date, the Company reserves the right to charge a percentage of the estimated total fee, reflecting the Company's loss of reserved capacity.
6.4 If the Customer cancels within 24 hours of the scheduled service start time, the Company may charge up to the full estimated fee, particularly where vehicles and teams have been allocated.
6.5 The Company will make reasonable efforts to accommodate postponements, but new dates are subject to availability and may incur additional charges if changes cause direct loss or increased costs.
6.6 The Company may cancel or postpone the Services where it is not safe or lawful to proceed, including severe weather, unforeseen road closures, or safety concerns at the service addresses. In such circumstances, the Company will aim to agree an alternative date with the Customer. The Company will not be liable for any consequential losses arising from such cancellations.
7.1 The Customer must:
(a) Ensure that the Company has suitable and lawful access to both collection and delivery addresses, including arranging parking permits where required.
(b) Ensure that all Goods are ready for removal at the agreed time unless packing services have been booked.
(c) Secure and label all items appropriately, including fragile or high-value items, and notify the Company of any special handling requirements.
(d) Remove and secure valuables, money, important documents, and perishable or hazardous items that the Company has not agreed in advance to transport.
(e) Be present or represented by an authorised person at both collection and delivery to direct placement of items and sign any job sheets or inventories.
7.2 If the Customer fails to comply with these obligations, the Company may charge additional fees or decline to complete certain aspects of the Services where safety or legality is affected.
8.1 The Company will not carry or handle the following items unless explicitly agreed in writing prior to booking:
(a) Explosives, firearms, or weapons.
(b) Flammable or hazardous substances, including gas cylinders, fuel, chemicals, or asbestos.
(c) Livestock, pets, or other animals.
(d) Perishable foods or plants likely to deteriorate during transport.
(e) Items of exceptionally high value such as jewellery, cash, or irreplaceable artwork.
8.2 If such items are packed without the Company's knowledge or consent, the Company will not be liable for any loss, damage, or delay arising from them, and the Customer may be responsible for any fines, damage, or clean-up costs.
9.1 The Company operates in accordance with applicable waste management and environmental regulations. Any removal, transport, or disposal of waste materials must comply with these legal requirements.
9.2 The Company is not a general refuse collector. Waste removal services, including the disposal of unwanted furniture, appliances, or packing materials, must be specifically agreed and may incur additional charges.
9.3 Where the Company agrees to remove items for disposal or recycling:
(a) The Customer confirms they are the legal owner or have authority to dispose of those items.
(b) The Company may decide the appropriate disposal route, such as recycling centres or authorised waste facilities.
(c) The Customer remains responsible for any items not expressly accepted for disposal by the Company.
9.4 The Customer must not request the Company to dispose of items unlawfully, including fly-tipping or leaving items in communal areas without permission. The Customer will be liable for any penalties, fines, or costs arising from such requests or instructions.
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.
10.2 The Company will not be liable for:
(a) Normal wear and tear, or minor cosmetic damage such as small scratches or scuffs arising from normal handling.
(b) Loss or damage caused by the Customer's inadequate packing where the Company did not provide packing services.
(c) Loss or damage to Goods with inherent defects, fragility, poor condition, or pre-existing damage.
(d) Loss or damage resulting from acts or omissions of the Customer or third parties not under the Company's control.
(e) Loss of data, digital files, or similar intangible items.
10.3 The Customer is responsible for checking that they have appropriate insurance cover in place for their Goods. The Company may maintain liability insurance in line with industry standards, but this does not replace the Customer's own contents or business insurance.
10.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and, in any event, within seven days of the Services being provided. The Customer should provide evidence such as photographs and a description of the damage.
10.5 The Company's total liability for any single event or series of connected events shall not exceed the lower of the replacement value of the affected Goods or any financial limit specified in the Company's documentation at the time of booking, except where liability cannot be legally limited.
11.1 The Company will make all reasonable efforts to adhere to agreed dates and times but cannot guarantee precise arrival or completion times.
11.2 The Company is not liable for delays or failure to perform the Services where the cause is beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, extreme weather, industrial action, or issues at the service addresses such as lack of access.
11.3 If a delay occurs that significantly affects the Services, the Company will keep the Customer informed where reasonably possible and will take reasonable steps to minimise the impact.
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company's representative on site where possible so that an immediate solution can be sought.
12.2 If the issue cannot be resolved on the day, the Customer should submit a written complaint to the Company within seven days of the Services being provided, including relevant details and evidence.
12.3 The Company will investigate complaints fairly and promptly and will respond within a reasonable time with its findings and any proposed resolution.
13.1 The Company will collect and process personal information about the Customer in order to manage bookings, provide the Services, take payment, and handle any queries or complaints.
13.2 The Company will take reasonable steps to keep personal information secure and will only retain it for as long as necessary to fulfil the purposes for which it was collected or as required by law.
14.1 These Terms and Conditions, and any Contract arising from them, are governed by and interpreted in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes that arise in connection with these Terms and Conditions or the Services, subject to any rights the Customer may have as a consumer to bring proceedings in another jurisdiction.
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.
15.4 The Company may update or amend these Terms and Conditions from time to time. The version applicable to the Contract will be the version in force on the date of the booking confirmation.
Unlike other removal companies Shoreditch, we are always looking for ways in which we can save our customers money and time.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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